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CELEBRITYACCESS

Administration & Sales
Ph: (303) 350-1700
Fax: (303) 339-6877

Data Management & Technical Support
Encore/General Editorial
Ph: (860) 536-5700
Fax: (860) 536-5713

Mailing Address
Post Office Box 817
Stonington, Connecticut 06378-0817

   


CelebrityAccess
  
  
  Privacy Policy


CELEBRITYACCESS PRIVACY POLICY

At CelebrityAccess, information is our business. The integrity of the industry information we collect and provide to our online members is core to our business and, therefore, a priority to us. This same importance is placed upon the protection of our users' personal information. We feel the manner in which we handle your personal information reflects the integrity of our data practices as a whole.

We have created this Privacy Policy to explain how and why we gather information from you, and what we do with that information. This policy may be updated as our services continue to evolve and grow, so we recommend that you periodically check back to review it for changes. Your continued use of our site implies your acceptance of this Privacy Policy and any changes or updates made to it. If you have any questions regarding our Privacy Policy or CelebrityAccess' privacy practices, please do not hesitate to contact us.

This Privacy Policy pertains to the information collected by CelebrityAccess from our sales, marketing, and customer service efforts. Data collected for use on the CelebrityAccess website is collected separately and independently from this and is not restricted by this Privacy Policy.

Personally Identifiable Information: What do we collect and why?

CelebrityAccess collects personally identifiable information from our users for a number of reasons: to contact visitors who have requested more information about our services, to provide a weekly live-entertainment industry email newsletter and/or periodic marketing and information emails to those users who have chosen to receive these mailings, to maintain profiles about our members and periodically contact them regarding their membership, and to process payment for our services.

Virtual Tours and Free Trial Requests

Visitors who are interested in learning more about CelebrityAccess are invited to take a self-guided Virtual Tour and/or to request a Free Trial of our service. In each case, we ask the visitor to provide us with some basic information including their name, company, and email address. This information is used to contact the visitor to provide them with further information about our service and, if appropriate, assistance enrolling for a Free Trial.

Email: ENCORE and Marketing Materials

When you submit your email address to us, you have the option to subscribe to any of our email lists. You may choose to receive our weekly live-entertainment industry newsletter, ENCORE, and/or periodic marketing emails regarding CelebrityAccess and other reputable, entertainment industry related organizations that may be of interest to you. We will never add your email address to any of our email lists without your permission.

If at any time you wish to be removed from one of our email lists, please notify us by either replying to one of our emails with the word "REMOVE" typed in the subject line of your reply or by clicking here. Additionally, to remove yourself from the ENCORE email list, you may go here and provide us with the email address to be removed. All removal requests will be handled promptly.

Membership Information

If you choose to enroll for a Free Trial of our service or to subscribe to CelebrityAccess, we will ask you to provide us with further contact information about yourself for our records (such as job title, business telephone and fax numbers, and business address). This information becomes a part of your Member Profile, along with your User Name and Personal Password. During your membership, we may use this information to contact you periodically for customer service purposes (for example, to send you a welcome package, notify you of your approaching subscription end date, periodically inquire about your satisfaction with our service, provide technical assistance, notify you of upcoming changes to our site, or inform you of changes and/or additions to the services we offer). When we communicate with you over the phone or by email, that communication is logged in your Member Profile so that we may easily reference your customer service history and use this information to better serve you in the future.

We encourage you to keep your Member Profile up-to-date. If at any time you wish to update your Member Profile information, please contact us by email or by phone at 860-536-5700. Only you or the Primary Contact responsible for your organization's subscription may request a change to your Member Profile information. We will always verify the identity of the requesting party before honoring requests.

Subscription Payment

We prefer that subscriptions to CelebrityAccess be paid for by credit card. If you choose to use this method of payment when subscribing, you will be asked to provide us with current credit card information including your card number, expiration date, billing address, and Card Verification Code. This information will be submitted for processing through Authorize.Net, a secure, third party payment-processing gateway. Authorize.Net will securely share your information, using SSL encryption, with banks and credit card processors as necessary to authorize and process your payment. For more information regarding Authorize.Net and their security practices, please review the Authorize.Net Privacy Policy.

IP Addresses and Cookies

We log users' IP addresses, browser types, and pages viewed for both specific and general administration reasons. If you are a member of CelebrityAccess, either through a temporary Free Trial of our service or because you have purchased a subscription, your IP address will be logged in your Member Profile each time you access our website. This allows us to provide you with better customer service and to ensure that the website is used in accordance with our Terms of Service. The user information we collect is also used in a general manner to administer our website, gather demographic information, and track and compile site usage information in order to improve our service.

We use "cookies", small text files stored on your computer, to recognize our members when they visit CelebrityAccess. This saves our members from having to log in each time they return to our website and allows us to identify their email addresses for use with our RapidAccess email system. These cookies are not used to collect additional personal information about our members and can only be read by CelebrityAccess' web servers. Please note that some of our advertisers may choose to collect personally identifiable information through the use of cookies assigned to you once you click through to their website. We are not responsible for, and do not have access to, any information they may collect.

Do We Share Your Information With Anyone?

We take your privacy seriously. We will never share your information with outside parties, other than as outlined in this Privacy Policy, without your knowledge and consent, unless required to do so by law or for legal reasons.

It is important to recognize that CelebrityAccess is in the business of providing information and that Members' Profile information and other information collected for purposes of sales and marketing may be redundant to the information we provide through the CelebrityAccess website. All information collected to be displayed on the CelebrityAccess website is done so separately, and independently of the information collected through our marketing, sales, and customer service efforts. To ensure that we work in accordance with this Privacy Policy and our Website Use Agreement, please note that this policy in no way encumbers, restricts, or prevents CelebrityAccess from using data independently gathered for listing on the CelebrityAccess website.

Is Your Personal Information Secure?

The protection of your personal information is of the utmost importance to us. Our employees are trained to handle your personal information with confidentiality and sensitivity, and only those employees who require this information to do their jobs are given access to your personal information. Additionally, as outlined above in 'Subscription Payment', sensitive credit card payment information is always transmitted securely, using SSL encryption, to our payment-processing service, Authorize.Net, and stored on their secure servers.

What Is Our Policy Regarding Children's Privacy?

Our service was designed specifically for professionals associated with the live-entertainment industry and is therefore not intended for children. Children will not be given access to the members-only area of our website and will not be asked to disclose personal information to us.

What If You Would Like Further Information?

Your satisfaction with our service and our privacy practices is very important to us. If at any time you have questions, comments, or concerns regarding CelebrityAccess and/or our Privacy Policy, please contact us directly by email or by calling us at 860-536-5700. All inquiries will be responded to promptly.

Thank you for using CelebrityAccess!


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